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Managed Services

Expert access, on a schedule.

Access to senior-level Do Good Digital experts for administration, configuration changes, optimization, troubleshooting and ad-hoc support — so your platform keeps improving after go-live instead of drifting away from the business.

Talk to an expert Compare all three models

Two ways to buy expert time

SAS or CC — dedicated, or on demand.

Both give you senior practitioners doing the actual work. The difference is whether you reserve one expert's time each month, or book across the Do Good Digital bench as needs come up.

SAS / SAS+

System Admin Service

Reserve a dedicated expert for a set block of hours each month.

  • The same expert every month, who learns your environment
  • Predictable capacity for administration and improvements
  • Best when there is steady, ongoing work to own
  • Monthly retainer, documented in an SOW

CC / CC+

Core Consulting

Book time with any Do Good Digital Adobe expert when you need it, based on availability and need.

  • Access to the Core Consulting calendar
  • Reach the right specialist for the question in front of you
  • Best when needs are episodic or span several products
  • Prepaid hours bank, documented in an SOW

The Plus (+) designation

SAS and CC become SAS+ and CC+ when the support includes Workfront Fusion or more than one Adobe product. It reflects the breadth of expertise on your engagement, not a different way of working.

What we do with the time

Whatever moves the platform forward.

We start by reviewing the current environment, understanding the backlog and identifying priorities with you. Then we work the list — and revisit it as the business changes.

  • Ongoing system administration
  • Configuration changes
  • Optimization
  • Troubleshooting
  • Ad-hoc support
  • Governance
  • Reporting
  • Workflow improvements
  • Process improvements
  • Automation support
  • Integrations
  • Training
  • Enablement
  • Adoption support
  • Backlog management
  • Review and optimization

Product coverage

Managed Services can support every product we practice in.

Engagement mechanics

How it's purchased

  • SAS / SAS+ is a monthly retainer for reserved hours.
  • CC / CC+ is a prepaid bank of hours you draw against.
  • Both are formalized through an SOW.
  • Engagements commonly run 6–12 months and may renew.
  • Current minimums: SAS(+) starts at 10 hours per month for 3 months; CC(+) starts at a 15-hour bank.

When something else fits better

If the work is a defined build with a go-live date, it belongs in Implementations & New Delivery. If you need someone inside the team most of the week, Partnership Solutions is the better structure. Many clients run Managed Services alongside one of the other two.

Find your fit