Implementations & New Delivery
New builds, from kickoff to go-live.
Whether the tool is new to you or already in place, we implement, optimize or expand it around what's unique to your business — a teaching-first partnership with a client-first experience from discovery through a successful launch. Post Deployment Care is included, so a dedicated expert stays with you after go-live.
What this covers
Defined work with a defined finish line.
This is often where new clients start. Senior architects run the engagement with your team in the room, so the build reflects how work actually happens.
Net-new implementations
Standing up a solution for the first time, designed around your process.
Expansions
Extending a working platform to new teams, regions, business units or use cases.
Integrations
Connecting your platforms to each other and to the rest of your stack — with an integration strategy behind it.
Review & optimization
Reworking a configuration that no longer matches how the business plans and reports.
Major platform improvements
Significant changes that deserve their own phases, deliverables and acceptance criteria.
Support after go-live
Every client in this category gets Post Deployment Care: a dedicated expert who helps drive adoption, measure the value you're getting from the investment, and plan for what's next.
How it works
Phases, deliverables, acceptance criteria.
Every phase has something you can review and sign off on, and outcomes we can measure after go-live. Change management support is available so what we build is driven into everyday use.
- 01
Discovery & business process review
How work actually enters, moves and gets approved today — including the workarounds people rely on.
- 02
Solution design & architecture
The structure that supports the process: data model, hierarchy, governance, reporting and integration approach.
- 03
Configuration, integrations & automation
Build the solution, connect the systems, automate the manual steps — with migration where it's appropriate.
- 04
Training, testing & validation
Role-based training and enablement, plus testing against acceptance criteria before anyone depends on it.
- 05
Go-live & stabilization
Support through launch and the weeks that follow, with knowledge transfer to your team on purpose.
Engagement mechanics
How it's purchased
A custom SOW scoped around the work in front of us. Milestone-based fixed fee is one option, and not every engagement is scoped that way — we structure it to fit. Scope drives cost: the number of products, the depth of process change, integration complexity and how much enablement the rollout needs.
After go-live
A build shouldn't be the end of the relationship.
Post Deployment Care comes with every implementation: a dedicated expert who helps drive adoption, measures the value you're getting from the investment, and helps your teams plan for the future.
From there, many implementations transition into Managed Services for ongoing administration and optimization, or into Partnership Solutions when the team needs sustained embedded capacity. You can also stop here — knowledge transfer is part of the work either way.